The advancement of technology is slowly transforming the world into digital. It has helped businesses to be flexible in the workplace, which has been especially handy during this time of working at home. With unified communications using VoIP, great flexibility comes to your business. No one gets tied to their desk or the phone that is on it anymore. Employees can now operate anywhere with their virtual desks that go where they go. Unified Communication makes it possible to combine the services of messaging, voice calls, video meetings, file share, and more.
Two companies that work to simplify business communications are 8×8 and Vonage. They both provide VoIP. This system uses your existing internet connection to serve as phone service. Doing this can save money, give you flexibility, mobility, and dozens of extra features. We will consider both 8×8 and Vonage Business to see how their services compare.
Vonage entered the VoIP market around 2013. Their strong suit is its desktop software. This is an integration of social media and cloud software. For example, when the phone rings, information comes up quickly about the caller. You can see important details about your client. Vonage has received numerous awards for its services. The choice for Vonage is good for those businesses looking for affordable VoIP services, along with a large variety of advanced features. The set up is quick and easy.
A big benefit of the Vonage service is that you are not required to sign any contracts. You make payments by the month if chosen, and cancellation is allowed at any time without penalties. Vonage Business best fits smaller to medium businesses. There is also Vonage Enterprise that suits a medium to large business.
- Cloud-based VoIP service
- Customized pricing plan
- Unlimited domestic calls and messaging
- 100 people per video conference meeting
- Virtual receptionist, customized call routing
- Customer support via phone, email, form
- Activation/Deactivation fee
- Strong developer and API platform
- Extensive FAQs and resources for support
8×8 has almost 20 years in the business, having started back in 2000 as a VoIP service provider. They have solutions that can be customized and are popular with any size of business. They are budget-friendly with their plan options, with plenty of choices in their plans and flexible bundles. Their packages vary, from a simple single office setup to a fully-featured, industrial-sized communications platform.
8×8 helps you simplify the phone systems, and at the same time, make things more productive. The web-based Virtual Office is just what it sounds like. You can access your corporate directory, message, video call, voicemail, and more.
- Mobile app
- Web conferencing
- Voicemail to email
- Ring groups
- Customer contact center
- Four packages to choose from
- Security compliant
- Highest quality voice level in HD audio
- Advanced calling features
All in all, both 8×8 and Vonage Business do well in the VoIP field of industry. However, 8×8 appears to be the one that stands out. When it comes to the variety of key features, Vonage Business only offers about a third of what 8×8 gives you. 8×8 also integrates a few more applications than Vonage. 8×8 is also lower in their starting prices and also offers a free trial. Looking at user reviews, they come out about the same in overall satisfaction.
When it comes to making a decision, you can’t just look at the numbers, but you need to consider your business needs. If you have a smaller to medium company, you may not need all of the features offered by 8×8. Then again, if you are a larger company, you may need more than Vonage offers you. At True Service Connect, we will help you evaluate what your business needs and direct you to the company with the best options. Let us know how we can help you!