Recent Blog Posts

The advancement of technology is slowly transforming the world into digital. It has helped businesses to be flexible in the workplace, which has been especially handy during this time of working at home. With unified communications using VoIP, great flexibility comes to your business. No one gets tied to their desk or the phone that is on it anymore. Employees can now operate anywhere with their virtual desks that go where they go. Unified Communication makes it possible to combine the services of messaging, voice calls, video meetings, file share, and more.

Two companies that work to simplify business communications are 8×8 and Vonage. They both provide VoIP. This system uses your existing internet connection to serve as phone service. Doing this can save money, give you flexibility, mobility, and dozens of extra features. We will consider both 8×8 and Vonage Business to see how their services compare.

Vonage Business

Vonage entered the VoIP market around 2013. Their strong suit is its desktop software. This is an integration of social media and cloud software. For example, when the phone rings, information comes up quickly about the caller. You can see important details about your client. Vonage has received numerous awards for its services. The choice for Vonage is good for those businesses looking for affordable VoIP services, along with a large variety of advanced features. The set up is quick and easy.

A big benefit of the Vonage service is that you are not required to sign any contracts. You make payments by the month if chosen, and cancellation is allowed at any time without penalties. Vonage Business best fits smaller to medium businesses. There is also Vonage Enterprise that suits a medium to large business. 

Features:

• Cloud-based VoIP service
• Customized pricing plan
• Unlimited domestic calls and messaging
• 100 people per video conference meeting
• Virtual receptionist, customized call routing
• Customer support via phone, email, form
• Activation/Deactivation fee
• Strong developer and API platform
• Extensive FAQs and resources for support

8×8

8×8 has almost 20 years in the business, having started back in 2000 as a VoIP service provider. They have solutions that can be customized and are popular with any size of business. They are budget-friendly with their plan options, with plenty of choices in their plans and flexible bundles. Their packages vary, from a simple single office setup to a fully-featured, industrial-sized communications platform.

8×8 helps you simplify the phone systems, and at the same time, make things more productive. The web-based Virtual Office is just what it sounds like. You can access your corporate directory, message, video call, voicemail, and more. 

Features

• Mobile app
• Web conferencing
• Chat
• Voicemail to email
• Auto-attendant
• Ring groups
• Customer contact center
• Four packages to choose from
• Security compliant 
• Highest quality voice level in HD audio
• Advanced calling features

Concluding Factors

All in all, both 8×8 and Vonage Business do well in the VoIP field of industry. However, 8×8 appears to be the one that stands out. When it comes to the variety of key features, Vonage Business only offers about a third of what 8×8 gives you. 8×8 also integrates a few more applications than Vonage. 8×8 is also lower in their starting prices and also offers a free trial. Looking at user reviews, they come out about the same in overall satisfaction.

When it comes to making a decision, you can’t just look at the numbers, but you need to consider your business needs. If you have a smaller to medium company, you may not need all of the features offered by 8×8. Then again, if you are a larger company, you may need more than Vonage offers you. At True Service Connect, we will help you evaluate what your business needs and direct you to the company with the best options. Let us know how we can help you! 

Companies have been switching over to unified communications, mainly to upgrade the office with higher-tech equipment and to improve business productivity. VoIP communications and cloud usage are also becoming appreciated as a valuable tool in keeping safe in the case of a recovery needed in times of disaster. Both RingCentral and Vonage share several valuable elements when it comes to VoIP communications. In fact, both companies also have a high satisfaction rate from their clients. However, there are a few differences when it comes to their pricing options and available features. 

RingCentral

RingCentral provides unified communications for business phone systems, both internally and externally. Their options include many advanced features that other similar companies don’t have. RingCentral’s are scalable for your business’ growth. In addition, integrated solutions include Google Workspace, Slack, Salesforce, and more. RingCentral works well with established or larger industries. RingCentral has a reliable network with a 99.999% uptime. With this company, they offer a discount with their all-inclusive monthly price plan. There are not any outside service charges for extra vendors needed. Setting up is simple and accomplished in minutes with the help of an onboarding specialist.

Sample of Features:

• No activation or deactivation fees
• Unlimited SMS, VM to text, phone calls
• Internet fax 
• Choice of four plans 
• Mobile app for Android and iOS
• Automatic call recording 
• A/V meetings w/screen share
• 200 people per video conference meeting 
• Scalable communication solutions
• 24/7 online chat support

Vonage

With Vonage, businesses only pay for the features they need. So, this company is ideal for a small to medium-sized business that needs to manage on a budget. However, it also works with large businesses when you don’t need all the extra fancy features this option works well. Also, flexible pricing also makes it an attractive provider. There are three different Vonage service plans to choose from. A business can add-on more features to these plans. 

Sample of features:

• Cloud-based VoIP service
• Customized pricing plan
• Domestic calls and messaging
• 100 people per video conference
• Virtual receptionist, call routing
• Support via phone, email, form
• Activation/Deactivation fee
• Strong developer and API platform
• Extensive FAQs and resources for support
• Integrate with Salesforce, Oracle, Office 365, G Suite, and more. 

Concluding Comments

RingCentral and Vonage both have the basic VoIP service, but they appeal to different types of businesses. RingCentral takes the lead as a full-service, advanced features company. It leans toward caring for the bigger industries that need a complete full package of services. It can give them the advanced features that they need. Whereas, Vonage serves the smaller to mid-sized business that functions on the basic needs, but does it well. As a result, by offering lower-priced solutions and pay for what you need options, the smaller businesses can benefit from VoIP communications also. 

In conclusion, cloud-based communications are where businesses are heading. Technology makes it possible for all businesses to upgrade into the future. To be sure, there are enough VoIP providers for businesses to find the perfect fit for themselves. At True Service Connect, you will find the assistance you need to guide you toward the provider that will support your company the best. Let us know what your business needs, and we will discuss all your options. 

Having a security system in your home is one of the best safety choices you will ever make. To protect your loved ones, and keep your property safe, look into DIY home security. It can quickly detect forced entry and other unusual activities in your home.

Recent crime statistics from the FBI show that there were over 1.2 million burglaries in the U.S. in 2018. 65.5 percent of these crimes took place in homes. Property losses amounted to about $3.4 billion. When it comes to your loss, the dollar amount does not reflect the pain of losing heirlooms and other sentimental belongings that mean a lot to you. Security systems serve as a big deterrent to criminals.

DIY devices for home security are more than crime protection. They are part of a security system that can even include alerts for fires, burst pipes, or accidental falls.

What Are the Benefits of DIY Home Security?

There are benefits that many have found with a DIY home security system. It is a good feeling with being in charge of your home and where you want things placed. If you feel unsure of what you might need, many local police stations will do a security walkthrough on your home. Once you see the weak areas, you will know the equipment to look for and where to put it. Some other things to consider about a self-installed security system might be:

More Affordable: With a DIY, you pay less than if you were to hire a traditional security company to do the job. You don’t pay the install fees or the monthly fees that many security companies charge for monitoring your system.

Clear and Easy Installation: With today’s technology, you can enjoy an advanced system that does not require expert knowledge to install or run. Most devices come with clear instructions. Many features are already programmed and become active once a device or system turns on.

Simple Upgrades: You can adjust the devices or features in your security system as needed. A DIY system comes as an easy-to-use product.

Remote Monitoring: When relying on smart technology for your DIY security system, you can use your smartphone to keep an eye on your home while you are away.

Which Security System Should You Choose?

Of course, call on us at True Service Connect to help you sort through the details and if you need any direction on which system is best for your needs. We consider the size of your home, the number of doors and windows, and the types of devices and features you want to have. Along with helping you make your decision, we’ll guide you through the setup of each device and make sure that it’s running smoothly. We want you to be comfortable with your new system and answer any questions. Of course, we are always a call away if you need further support. We can help you with other home utilities also, such as a broadband internet provider. Let us help!

When you move to a new home, whether a house or apartment, you want a fresh start. However, it could get a little hectic along the way. What can you do ahead of time to minimize any stress? How can you save some money while you’re at it? Let’s go over a couple of items concerning your utilities that may be able to help you out. 

Make a List or Two

That’s right, two lists. First of all, you need a list of the home that you are leaving. Then, you have the new home you are moving to. Utilities to have in mind might be the following:

• Security System
• Landline Phone
• Cable and Internet
• Satellite
• Water and Sewer
• Gas
• Electricity
• Garbage and Recycling

For the home you are leaving, be sure to check that any past utility bills get paid. This will make it easier when you are transferring services or creating a new account. Schedule the day you want to have all of your utilities turned off. Take into account any days after the move that you will need to clean up the house before you do a final lock-up. Don’t forget about any security deposits you may have on your home or utilities. On that note, don’t forget to turn in any equipment you rented, such as a cable box. 

Next, the home you are moving to will have utilities to turn on. Make sure to set this up a couple of weeks ahead of time so that you get the day you need it all on. You don’t want to unpack your boxes in a dark, too hot, or too cold home. Some things, such as your cable TV can wait. In Texas, we are a deregulated state for electricity, so there are a pleather of options to choose from. It may even be better for them to come on another day when they won’t have to work around you. There are also solar solutions that you can utilize for home and business.

Plan Ahead

You have a good idea of your usage of electricity, water, and other utilities from your last house. Now, take a look at the new home. Is it bigger? Smaller? What kind of adjustment will you be making with your utility usage? Some areas use natural gas, but some do not. Cities use sewers, but the countryside may not. Once you have all this settled, you can comparison shop your providers to get the best rates. 

Moving In

Once you are in your new home, you can still look for ways to save money. One thing you can do is have the power company do an energy-saving inspection of your home. They will look over any outdated items that may be draining your power quickly. Also, an inspection will look for air leaking out of windows and doors. They will offer you ways your home can become more energy efficient. Some ways may be very simple and easy to apply. 

Final Thoughts

As you go about planning your move and settling in, be sure to keep a few things on you as you’re speaking with the utility companies. You might take a picture of your past bills to have your account numbers and info handy for turning off service. Be prepared to make deposits if required for new accounts. The utility companies will ask you for your new address and the date you want it to start. 

At True Service Connect, we can help you wade through these processes. Call us before your move, and we will offer options for the local services and find the best deal for your utility needs. We also offer Business Utilities as well for all you entrepreneurs out there!

Many major companies have made the switch over to the use of solar solutions for their power. The first thought is that they did this to make a positive impact on the environment. However, when you examine the cost, compared to the benefits aspect, it is a smart financial choice. In some cases, it can even turn into gains if the power produced exceeds your needs. Then, you can sell it to the local utility company. 

Financing Solar

The use of solar energy to power their business is not just for major corporations. Small and medium business owners can benefit also. There is a major initial expense. But, there are also tax credits, lower power bills, and likely an increase in your property value. Some businesses report that their energy bill went down by more than 75% after their solar installation. The costs of the installation of the solar panels have drastically dropped in the last few years. At True Service Connect, we provide financing options that work for you. We want your solar solutions to get the most tax benefits allowed.

Solar Panel Maintenance

Solar panels withstand the weather due to being built with durable, non-corrosive materials. There are no parts that move or need replacing. In other words, it requires little or no maintenance once installed. Having solar-powered energy keeps you up and running when there is a power outage in the area. In the event of an emergency, your power supply benefits the entire community and could prove helpful.

Environmentally

Whether they are clients, customers, or neighbors, people view solar-promoting companies as having environmental awareness. Also, when you install your solar panel through a local company, you are supporting your community. 

Customized Solar Services

We know that your needs at home or the office are unique. On this account, True Service Connect works around your specifications. We want to get you the best service choices. Your power requirements will be accessed to find you the most efficient option. Your solar solutions for savings tailor to fit your power needs. 

Conclusion

Are solar panels a good idea for your business? Are you in a state that has plenty of sunshine? How big is your business, and how much power do you need? There are many factors that you can discuss with an expert. They help you sort through these questions. Solar solutions for energy is the way of the future, but there are plenty of benefits now. Give True Service Connect a call and see what your options are. We work with both home and business clients. Plan for the future, but have your budget in mind now.  

At the beginning of 2002, the Texas state legislature chose to deregulate its electricity industry. This deregulation opened everything up to the competition. This meant any company could now supply electricity to homeowners and business owners in Texas. How does this affect you, though? You have lived in the regulated energy market for so long, so why did it all of a sudden change? 

Regulation of Electricity

Before 1975, Texas cities regulated their own electric utility rates and services. However, in 1975, things changed, and the Texas legislature chose to enact PURA (Public Utility Regulatory Act). This act gave the state more power to regulate various aspects of the service and rates for its electric utilities. Howerver, Texas cities still controlled their prices.

Congress passed the US Fuel Use Act in 1978 to handle the crisis surrounding gas and oil. Utilities had to stop using natural gas within industrial boilers and power plants through the act. Now, they used coal and nuclear power. This shift in the type of fuel consumption meant more capacity to generate fuel in Texas. 

Texas’ Deregulated Electricity

The Texas Senate passed Bill 373 in 1995. This bill focused on various meaningful changes in the electricity market and primarily affected the ERCOT (Electric Reliability Council of Texas), formed in 1970. ERCOT is the leading organization responsible for helping to manage electricity flow to most of the customers in the Texas electric grid. It also helps control the regulations for Texas utilities.

Bill 373 Changes 

• Utilities had to give independent energy companies proper access to the right transmission capabilities to provide full support for the market.

• The utilities also had to acknowledge unregulated, new entities and participants within the wholesale market. These included exempt wholesale generators and power marketers.

• Utilities now had to provide non-utility wholesale entities the right to offer prices based on the market.

• Rates that were regulated by the Public Utility Commission for Texas had to be deregulated for the electric cooperative.

Senate Bill Number 7

Moving Texas to a deregulated, wholesale market failed at first. However, the state kept trying, and its effort paid off in 1999. Senate Bill 7 finally passed, and it forced ERCOT to create appropriate competition for the retail electricity industry. The idea called Price to Beat drove Senate Bill 7. This idea established the thought of regulated rates, which helped control how utilities could price their electricity. The biggest concern for establishing a deregulated market was that the established energy providers had to undersell to reduce the risk of losing out to newer retail energy providers. Therefore, people hoped the new bill might prevent this because it provided a price floor. It allowed new to charge lower rates than the Price to Beat, and existing providers had rates that were at or over the Price to Beat. True Service Connect can assist you in sorting through the options.

How It’s Different

Texas is now completely deregulated. Therefore, customers set up their utilities and pick a competitive REP (Retail Energy Provider). The PUC (Public Utility Commission)regulates transmission providers, but not REPs. Customers receive charges according to the market price. Therefore, Texas residents must pick their electricity provider. This allows you to always move to cheaper prices when they become available.