About True Service Connect
True Service Connect
True Service Connect serves both residential and commercial customers with their communication, entertainment, utility, energy, and security needs. We are the white-glove concierge team that helps you tackle the tedious task of moving into a new home or business location.
We shop the best rates for internet, video, voice, utilities, security and more. Our vendor network allows us to compare 100+ top-rated provider to get your home or business the best service at the lowest prices.
Mission Statement
Maintain long-lasting relationships with our customers, and as such we adhere to a strict code of ethical conduct to ensure integrity in our business. Thanks to this, we are able to offer affordable and high-quality services to home and business owners throughout Texas in a way that no other concierge company can.
True Protection Home Security
In 2011, after several years of working with leading companies in the private security industry, Matthew True and John Jarvis formed True Protection in Central Texas. Since then, they have experienced rapid growth throughout Texas while maintaining an exemplary record of customer service.
Meet Our Amazing Team
We’re a talented group of creative individuals interested in art, cinematography, design, music, and all niches in between.
Matthew True
Owner/General Manager
“The only people who should have higher expectations of our performance on the job is ourselves!”
John Jarvis
Regional Manager
“Take care of the customers and make their continued satisfaction your priority, and generating new business will take care of itself.”
Landon Duke
District Manager
“Hard Work is the cornerstone of our company. We guaranty we will work our hardest to make our customers happy!”
Frequently Asked Questions (FAQs)
Is there a cost to utilize True Service Connect?
No! Our service are free to you. Our concierge team will work one-on-one with you to find the best services to fit your needs.
Who guarantees the service provided?
We only work with reputable, top-rated vendors and the service provided by each vendor will be guaranteed by them. If you’re not satisfied with their work, feedback is welcomed and appreciated as that will allow us to improve.
Are the rates discounted getting service set up through TSC?
In many instances we are able to get preferred pricing with the vendors we work with and save them money. We also follow up with our clients periodically to audit their services and see if there’s anywhere that we can provide savings.
How fast can service get set up through TSC?
Installation and scheduling vary by service. Once we receive your information, our team immediately gets started on looking for the best service options that fits your needs. Beats having to call and wait on hold yourself!
Who handles the billing once service is setup?
Each respective service provider with will handle your individual billing.
How do I cancel an appointment?
You will have a direct line of contact with our concierge team once we start the process. Or you can always create a support ticket by emailing support@trueserviceconnect.com and a team member will reach out to you promptly.
See What They’re Saying
Our happy customers have a lot to say about our products and services!
Excellent service; knowledgeable, patient, thorough- problem solved.
Bob K.
Outstanding service, very helpful as well! These guys know what they are doing.
Hyle E.
Super helpful! Always available for questions and concerns. Very happy with the service!
Edward L.
Amazing customer service and affordable prices! Highly recommend.
Lina R.
Great company and excellent customer service! Have used their services for over a year. Recently had to contact them about a small issue I was experiencing and they were very quick to resolve it.
C. McKay
Excellent customer service. Had an issue, called the office, and Chris quickly came over and fixed the problem, with no charge. He was professional, courteous, and really made my day. Thanks!
Lee A.
Even though we have had a few hick-ups they have been very attentive with making sure everything was working perfectly at my home and business.